• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎01-31-2021 01:56 PM

HP Recommended
Product: HP ENVY
Operating System: Microsoft Windows 10 (64-bit)

I cannot select the default GeForce MX450 discrete graphics card. The system selects an integrated graphics card with a frequency of 60 Hz. The laptop is just out of the store. Is there any way to set the frequency higher?
I tried disabling the integrated video card in the settings - the system still would not switch to GeForce.
Does anyone have any idea what to do?

2 REPLIES 2

‎02-01-2021 01:51 AM

HP Recommended

@scfocus 

 

What is your machine ? Are you talking about the laptop screen itself ? You can decrease refresh rate but your can not increase its NATIVE rate. You MAY be able to change to higher refresh rate on external monitor depending on few factors including how you connect them.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎02-01-2021 08:15 AM

HP Recommended

Yes, I mean the laptop screen.
Model - HP ENVY 17-cg1001ur (286W3EA)
Honestly, I have not found how much the maximum screen frequency on this model. I suppose 120 or 144. Correct me if I am wrong.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.