default keyboard issue

[Courtm24]

Hello, 

I'm having issues with my laptop default keyboard, whenever I type certain keys it will added keys that I didn't enter, for example "h" will enter h6, backspace will put a # amongst other things,  but its not every key. I'm having to plug in a external keyboard, I have done a full reset and that didn't resolve it, checked and updated windows and optional drivers and still not resolved, along with this when external keyboard is plugged in and I start to type, the snipping/ screenshot bar repeatedly appears at the top of the screen and then doesn't allow to to type until I cross it off, it will do that continuously for around 1-2 mins then will stop. 

[Garp_senchau]

@Courtm24, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Disable the Laptop’s Built-in Keyboard

This will stop it from interfering.

Press Win + X → choose Device Manager

Expand Keyboards

Right-click Standard PS/2 Keyboard → choose Uninstall device

Restart your laptop (disconnect from internet so Windows doesn't reinstall it)

Use your external keyboard

Turn Off Snipping Tool Shortcut

To stop it from popping up:

Press Win + I → Go to Accessibility > Keyboard

Turn Sticky Keys, Filter Keys, and Toggle Keys → Off

Also go to Settings > Gaming > Game Bar → Turn off shortcuts

Check If It’s a Hardware Problem

You can test the keyboard:

Turn off your laptop

Press the power button, then press Esc repeatedly

Press F2 for Hardware Diagnostics

Run the Keyboard Test

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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