display bleeding issue

[dw3000]

Hi just bought a hp pavilion 15" dw3000 a week back in india. Its has a full hd IPS1080p display. Observing backlight bleeds at the edges at high brightness in dark backgrounds. Is this bad? should i get a replacement? Find picture that depicts the problem. 

[Echo_Lake]

@dw3000

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Have you updated Graphics and Chipset drivers?
• Have you checked the display on an external monitor?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
• Have you checked with the store regarding this issue? Usually, the store will have a return policy to get the product exchange if it's within the store return policy. 

Let’s try these steps to resolve the problem:

I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, 

If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[dw3000]

hi sir i am all ready try to my purchase store but as per covid setuaion the store is close 28 april to till regarding for lockdown , and i am purchase this laptop at 23 april, and as per requirment my laptop model no is 15s du 3047TX, and also india hp service support is did not responding to this issue, hp whatsup support required all BIOS small videos and snapshoptall share is and they know this but company is did not responding, so please help me to support

[Echo_Lake]

@dw3000

Thank you for posting back.

We are here for you. 
In order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

[dw3000]

no ones hp srvice support team rewarding its a same less

[dw3000]

mr echo lake why you did not reward it, please reward to answer i am waiting it

[Echo_Lake]

@dw3000

Thank you for posting back.

Apologize for the inconvenience caused. I have brought your issue to the attention of an appropriate team within HP and you will be contacted as earliest possible.