display freeze while watching movies which is downloaded and unable to save cam pics

[srujanbolli]

unable to save image from cam . my laptop stop working which means while watching movies my laptop stop responding which movies is downloaded

[Alden4]

Hi @srujanbolli,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

There could be several reasons why your HP display freezes while watching downloaded movies and why you are unable to save cam pics. Here are some potential solutions you can try.

• Update your graphics drivers: Outdated graphics drivers can cause display issues. Go to your HP's website and look for the latest graphics drivers for your computer model.
• Check your computer's storage: If your computer's hard drive is full, it can cause performance issues. Try freeing up some space by deleting unnecessary files and programs.
• Check the file format of the movie: Make sure that the movie file format is compatible with your media player. Some media players may struggle with certain file types.
• Check for viruses and malware: A virus or malware infection can cause performance issues on your computer. Run a full scan using your antivirus software to check for any infections.
• Try a different media player: If your current media player is causing issues, try using a different one to see if the problem persists.
• Check your webcam settings: Make sure that your webcam is properly connected and configured. Check if the webcam is detected by your computer and if its drivers are up to date.
• Try a different application to capture images: If you are unable to save cam pics, try using a different application to capture images. There are many free image capture applications available online.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support