display issue

[mohassan]

i have hp envy 13 2017 model but 2 days ago while im watching netflix the display freeze and dim to white slowly like the picture disappear slowly so i couldnt see anything but i still hear the sound so i restart the laptop and it work good with no problems then after a day its happened again the display freeze and disappear slowly till turn to white but this time didnt restart it i just push on power button to make sleep then push again and its wake up and display work good after that i work on it for hours without any problem so whats the issue with my laptop ?

[Betty0610]

@mohassan

Welcome to the HP Support Community.

Let's uninstall and reinstall the display drivers:

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.

2) In Device Manager, expand Display Adapter.

3) Right-click on the Display Adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.

4) Restart the computer.  

Let's update the Computer through Windows and HP Support Assistant:

https://support.hp.com/in-en/document/bph07165

Also, let's update the BIOS: https://support.hp.com/in-en/document/c00042629

Go to the HP Customer Support - Software and Driver Downloads page, https://support.hp.com/in-en/drivers

Navigate to the product page for your computer.

Select BIOS from the list that displays, and then review any available BIOS updates.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!