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02-01-2022 12:41 PM
Product: Envy
Operating System: Microsoft Windows 10 (32-bit)
I was using my HP ENVY laptop when all of a sudden, the screen fades into black and colored lines show up.
I tried to turn it off then back on, the screen was entirely black with vertical white stripes that kept fading and changing places.
I haven’t dropped my laptop or spilled anything on it so I don’t think there’s physical damage to it.
please if you have any input help!
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