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Pavilion cs6400st
Microsoft Windows 10 (64-bit)

display looks blurred

1 REPLY 1
HP Recommended

Hey there! @prasit02, Thanks for stopping by the HP Support Community!

 

Were there any physical damages on the PC?

 

Does the issue persist in BIOS?

 

Have you tried checking with an external monitor does the issue persist?

 

Please share the product number of the PC to assist you better.

 

If the issue does not persist in BIOS try updating the graphics driver and BIOS on the PC.

 

Uninstall the graphics driver from device manager and install the latest version of BIOS and graphics driver using HP support assistant.

 

Refer this article to know more information about using HP support assistant. Click Here

 

Also, Try restoring the BIOS to default and check if it helps.

 

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.

 

Refer this article to further troubleshoot display issues with your PC. Click Here

 

If the issue still persists after trying out the steps. It is a hardware issue with the PC.

 

Please contact HP support for service options. Click Here

 

Let me know how it goes!

 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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