display options

[petersladdie]

i set a photo for the lock screen on my laptop but it doesnt always load when i boot up, all i get is a blank screen with the time/date and calendar reminder of my next event. how do i get it to display the photo i chose all the time? is this a symptom of a bigger problem that is coming? is there anyone on here who is more helpful than the hp virtual assistant?

[banhien]

@petersladdie 

Please use the following Guide

             Change desktop background and colors

You can select Background (you called lock screen) photo from your library.

Regards.

[petersladdie]

BH, Thank you for your reply. I do not have an issue with the background, that opens with the photo I saved for it. My problem is with the lock screen from the Personalise Display menu. I put a different photo on there before I put one on the background. it was working fine when I did it but the last 3 times I have booted up it doesnt display my photo just a black screen.

[petersladdie · Accepted solution]

so i found out that the problem is not anything to do with HP but Windows. they have given me a solution that is go to personalization > > Lock screen >> Lock screen status and change the app setting to NONE, Also ensure that the Windows spotlight option is selected and "show the lock background" is ON. 

i have followed the advice and selected my photo instead of the windows spotlight and so far so good.