display problems

[yacinus]

hi every one,

display problems with my HP Spectre x360 Convertible 15-bl1XX Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz shadow only when I open windows, at 100% brightness level  with or without ac adapter, the shading is attenuated from 80%, 70% until dispraitre. (see pics attached)brightness at 80%brightness at 100%

all my driver are updated and bios too.

Can anyone help me to solve this probleme plz ?

[Jeet_singh]

@yacinus,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I see from your post that you are having issues with the display on your HP notebook. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Have you checked if the issue persists even on the external monitor/Or have you checked if the issue persists even on the Bios Screen F10.

Perform a Hard reset on the notebook:

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

Step 2: ​​​​Boot the computer into the Bios screen and check if the issue persists.

1. Turn off your computer
2. Make sure you have connected the power cable
3. Turn on your notebook, as it is starting press the  F10 button repeatedly

Once you are in the BIOS, if the issue persists, it is likely a hardware failure. If the screen stays fine in the Bios then this could be a software or driver issue.

I would suggest you try to do bios defaults on the PC.

Performing Bios Defaults:

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Now I would suggest here is to uninstall the display drivers from device manager.

Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.

Check the box that states delete the software for this device.

Now restart the computer and then update the Bios, Chipset and graphics card drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Could you please respond to this post with the details and with the results of the troubleshooting as this will help me in further assisting you.

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[yacinus]

hi there,

first thank you for the fast reply, when I plug on an external monitor all is ok
I followed your advice and updated all my drivers the problem seems less visible at 100%, remains to be confirmed if it is a hardware or software problem ?

[Jeet_singh]

@yacinus,

Thank you for replying,

After reviewing your post thoroughly, I see that when you connect this laptop to an external monitor, it works fine, this definitely indicates this to be an issue with the laptop.

In this scenario, I would suggest you boot the computer into the Bios and check if the issue persists.

Alternatively, you can try running an extensive system test as well as an test on the video card from F2(Please capture the failure ID for further assistance).

Keep me posted on how it goes for further assistance!

Take care and have a great day ahead.

[yacinus]

bios the problem disappears, all is ok.

i will run the extensive diag and give u the final result

thank you

[yacinus]

bios uefi diag : all is ok

crystal disk info : all is ok

hp hardware diagnostics windows 1.5.0.0 : all is ok only SMART Test give me this error : QC0HAW-91D991-MFPURA-60EB13

[Jeet_singh · Accepted solution]

@yacinus,

It's great to have you back and your patience is greatly appreciated.

I see that you've performed the hardware test and it resulted with the failure ID: QC0HAW-91D991-MFPURA-60EB13

Here's what the ID represents: 301

Hard Disk 1 SMART Hard Drive Detects Imminent Failure

You will need to get the hard drive replaced, this can be done either using the HP Part store.

I will share you a private message with details. Please watch your inbox for more information.

Let me know if this helps!

Have a great day ahead! 🙂

[yacinus]

thank you for the quality and professionalism of the HP team

[Jeet_singh]

@yacinus,

It's great to have you back and your patience is greatly appreciated.

I'm glad I could contribute towards resolving the issue and finding a solution.

Please take your time and get intouch with our HP phone support team and I'm sure they should be able to go ahead and address your issue.

Let me know if you encounter any difficulty contacting them, I'll be more than glad to help you.

Do visit our HP Forums and drop us a message anytime you need help

Thank you 😀