'display settings' causes hanging

[JamesTO]

I have discovered that clicking on anything related to 'display' will cause my laptop to hang. In Settings and I click on display or if I click on Accessibility or go to edit a picture in Photos, Photo Gallery or Adobe Photoshop express, the computer freezes and I have to hard boot. The computer came loaded with NVIDIA GEforce graphics for gaming and it would appear that it it is interferring or blocking Intel's graphics display, at least that was the report from an Intel support scan. I've had the computer for almost three years and haven't had an issue like this and ithe problem only just started a month ago.  I have updated Intel and NVIDIA drivers and every other driver and have reset and/or deleted apps as part of my quest to get to the bottom of this. I have not deleted or reloaded Windows 10. 

I haven't seen this issue in any forums so I need help please. 

[The_Fossette · Accepted solution]

@JamesTO,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS and the chipset driver from the below link and check whether the issue is resolved.

https://support.hp.com/in-en/drivers

If you continue to face the issue, I recommend you follow the steps in the below article and check.

https://support.hp.com/in-en/document/c03408309

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[JamesTO]

Thank you for offering up such a simple solution! The BIOS update installed in minutes. I have checked the problem apps and all seem to operate well. I am relieved!  

[MKazi]

@JamesTO

Great news! 🙂

I'm glad that the suggested solution worked. I appreciate your patience and efforts.

As @The_Fossette is out of the office today, I'm replying to you. 

Take care!