display spotted white dot

[akashmalakar]

 How can I repair my display spotted white dot ? 

[A_Gayathri]

Hi @akashmalakar,

Welcome to the HP Support Community

I understand you are facing a display spotted white dot issue with your HP Notebook PC. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the PC?
• Are all the drivers on HP Support Assistant up to date?
• If not please follow the document to update the drivers: HP PCs - How to Download, Install, and Use HP Support Assistant (Windows)
• Have you tried connecting to an external monitor and do you see the white spots?
• If the issue does not persist in BIOS try updating the graphics driver and BIOS on your PC.

While you respond to that please try the below steps:

Try performing a BIOS default on your PC and check if it helps.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Also, Uninstall the graphics driver from the device manager and install the latest drivers and BIOS using the HP support assistant.

Refer to this article to further troubleshoot display issues with your PC.

If you see the white spots in BIOS, it is certainly a hardware issue with your PC.

If the issue still persists, I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!