dock G5 - dont work

[Xyhu]

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I have an HP probook 465 G11 with clean Win 11 HP DOCK G5 (N95407-001) station

first connection firmware update 1.0.23B installation of 2 drivers (audio + ethernet)

installation of all drivers for the HP laptop support assistance

and after restarting the computer does not see the dock station (firmware does not see the docking station)

only LAN and charging work, USB and Dpsplay port and HDMI do not work.

After connecting to the laptop with your Windows (preinstall) it works ok

what additional tools must be installed for the station to work correctly.

tested on 2 clean Windows installations - does not work on 3 computers with your Windows it works

[3fhsdhsrthjrw]

Hi Xyhu,

Did you manage to make any progress with this? 

I have issues with the same model, same docks. Everything updated. 
If I have the Dock + laptop connected, then hold power on the dock for 10 seconds, and turn back on with the dock, everything works again. That is until it is next unplugged / replugged. 

I think it's at the point of replugging the dock into the laptop as that's when the lights on the mouse go out. But the steps above resolve this temporarily.

[Xyhu]

yes, downgrade firmware and everything is OK

[NoCoZ]

Hi,

We have the same problem here : the dock works correctly with another HP laptop but not with the brand new out of the box 465 G11 (which is fully updated on both Windows OS and HP drivers).

Which firmware did you use and was there a specific procedure to downgrade the dock firmware ?

Thanks

[Xyhu]

no, I found an older version of the application online, in an old version, I launched it on another computer where the station was visible, after restarting and reconnecting it to the laptop everything works correctly for over a month. the latest version is probably .21 the one that works for me is probably .17

[NoCoZ]

Thanks for your feedback. We'll give it a try. Strangely the Docking station is working fine on other PCs excepted for the last one we bought.