does the 14s-dq1504sa laptop have an infra red camera?

[SWANAWS]

I have  tried to find out if my laptop has a infra red camera (required for Windows Hello face sign in.

I have uninstalled the only Camera  driver I could find in devices  - HP Truevision HD Camera ( using the MS USB video device driver) but it is not finding an IR camera.

If it doesn't come with one then I won't be able to get it working but I cannot find an answer to that simple question.

Thanks for any help

SwanawS

[praveen196]

@SWANAWS Welcome to HP Community!

I understand that you would like to know the does 14S-dq1504sa laptop have IR camera.

According to the specification. It does not have an IR camera.

http://h20195.www2.hp.com/v2/getpdf.aspx/c06520709.pdf

On products equipped with a fingerprint reader or an infrared camera, you can use Windows Hello to sign in by swiping your finger or looking at the camera. To set up Windows Hello:

1. Select the Start button, select Settings, select Accounts, and then select Sign-in options.

2. To add a password, select Add.

3. Select Get Started, and then follow the on-screen instructions to enroll your fingerprint or facial ID and set up a PIN. IMPORTANT: To prevent fingerprint logon issues, make sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader. NOTE: The PIN is not limited in length. The default setting is for numbers only. To include alphabetic or special characters, select the include letters and symbols check box.

Please refer to the below link to troubleshoot.

https://support.hp.com/us-en/product/hp-14s-dq1000-laptop-pc-series/29205786/model/33492406/document...

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