driver issues on windows 10 amd apu

[abdi21]

So for the past 2 weeks ive been struggling to find a fix for a driver issue im having. certain games would have buggy shadows and textures when played in fullscreen so i decided to install the latest drivers for my apu. after doing this i cannot access the amd control centre and i also get error 43 on device manager which now means i can barely use my computer to the point where im watching 720p< videos. ive gone through the correct process of disabling driver updates in windows, uninstalling drivers in safe mode, restarting, installing new drivers and it doesnt work no matter what driver version i use. is there any fix or am i doing something wrong?

any help would be appreciated.

thanks.

[The_Fossette]

@abdi21,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are facing issues the graphics driver on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you download and install the graphics driver from the below link and check whether the issue is resolved.

https://ftp.hp.com/pub/softpaq/sp75501-76000/sp75760.exe

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!