duplicate screen not available

[mandy023]

RE; PROUDCT HP LAPTOP/MODEL: HP PAV PE

[personal information removed]

CURRYS RECEIPT NO. 035288 DATED 9/7/2018

i bought the laptop online on 9 july 2018 with PC world.  the laptop was running perfectly ok, only after i have done the microsoft updated, i can't get a duplicate screen with my panasonic 65" 4K TV.  took the laptop to the Knowhow engineer, i was told that the issue was caused by an outdated device driver and incorrect system or device settings.  they said they have fixed it on 31/12/2018.  However, when i back home, the laptop was running ok but after i updated the software, i can get the duplicate screen again.  i took it back  and they checked but cant fixed it this time.  i bought  a new HDMI cable, the problem still remain existed.

The Customer Service of PC Wprld asked me to approach you to have an uplift number.  Once they have this number, a request will be put through.

I would request you to look into the case and return me an uplift number as soon as you can.

Best Regards

Mandy

[The_Fossette]

@mandy023,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

I recommend you contact support and they will be able to assist you in this regard.

Here is how you can get in touch with the tech support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!