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‎05-31-2025 10:09 PM

HP Recommended
Product: HP Spectre x360 16 inch 2-in-1 Laptop PC 16-aa0000 (7M3L4AV)
Operating System: Microsoft Windows 11

my docking station has two monitors.  been working fine with my old spectre but cant get the monitors working with my new one.  All I get is blank screen but I can see the cursor when i move it.  When I plug one of the screens directly into the hdmi port it works fine but neither works through the docking station. I've unplugged, replugged, turn on and off the docking station, rebooted laptop etc.  Any ideas please? 

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2 REPLIES 2

‎06-01-2025 12:07 AM

HP Recommended

@PeteTho 

 

The specs of your machine is

 

           https://support.hp.com/lv-en/document/ish_9689477-9689524-16

 

It has (2) Thunderbolt™ 4 with USB Type-C® ports; 40 Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HP Sleep and Charge) ports.

 

What is your dock ? Is it a Thunderbolt™ 4 dock or simply a USB-C dock ?

 

Regards.

BH
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‎06-01-2025 01:50 AM

HP Recommended

Its a USB-C dock (Dell D6000 universal).  It was working fine with my previous Spectre so I was surprised to be having problems. 

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