dvd drive

[Jazbone42]

Windows file explorer recognizes the presence of any dvd I put  in my E: drive but cannot read some of the dvd-r's that I insert.

These dvd-r's play with no difficulty in a separate dvd player and will even play on the Notebook PC using Cyberlink Power DVD. The problem is that the software I use to copy files to my hard drive does not work if Windows cannot find them on the dvd-r.

Is there a fix for this?

[The_Fossette]

@Jazbone42

I reviewed your post and I understand that the computer is not reading some DVD Rs.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c03280768

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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