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‎11-09-2020 04:34 PM

HP Recommended
Product: Pavilion 17 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Windows file explorer recognizes the presence of any dvd I put  in my E: drive but cannot read some of the dvd-r's that I insert.

These dvd-r's play with no difficulty in a separate dvd player and will even play on the Notebook PC using Cyberlink Power DVD. The problem is that the software I use to copy files to my hard drive does not work if Windows cannot find them on the dvd-r.

Is there a fix for this?

1 REPLY 1

‎11-24-2020 09:14 AM

HP Recommended

@Jazbone42

 

I reviewed your post and I understand that the computer is not reading some DVD Rs.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03280768

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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