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HP Recommended
elitebook 840 G1
Microsoft Windows 8.1 (64-bit)

I was just using my laptop and this black mark appeared out of nowhere and now it's spreading I don't know what to do.1.jpg

1 REPLY 1
HP Recommended

@Hamza904 wrote:

I was just using my laptop and this black mark appeared out of nowhere and now it's spreading I don't know what to do.1.jpg


Unfortunately, it would appear that the LCD has been damaged by external force.  If you have an existing warranty with accidental damage protection you could file a service claim with HP (or the 3rd-party warranty provider) otherwise you'll need to have the notebook service at cost to you (or replace it entirely).


If you don't use your notebook outside of your home/work very often you could connect an external monitor and use that as the primary viewing monitor.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.