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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- dying pixels on screen

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1 REPLY 1
05-30-2018 02:32 PM
@Hamza904 wrote:I was just using my laptop and this black mark appeared out of nowhere and now it's spreading I don't know what to do.
Unfortunately, it would appear that the LCD has been damaged by external force. If you have an existing warranty with accidental damage protection you could file a service claim with HP (or the 3rd-party warranty provider) otherwise you'll need to have the notebook service at cost to you (or replace it entirely).
If you don't use your notebook outside of your home/work very often you could connect an external monitor and use that as the primary viewing monitor.
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