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‎08-09-2021 10:47 PM

HP Recommended
Product: Pavilion 15cc 123cl
Operating System: Microsoft Windows XP

I uninstalled the touch pad and apparently deleted and removed the elan touchpad files from the computer because after I installed all the driver software from the support page listed for this product I received a message:

 

"Device Not Connected!" and another message "The driver version does not suit this touchpad.Please check the device in system and install the suitable driver."

 

It is like the computer does not have a touchpad now. How do I fix this? Why did it not work with the touchpad drivers from the support page?

 

 

Category:
2 REPLIES 2

‎08-09-2021 11:38 PM

HP Recommended

@juanp78 

 

The series does have Synaptics option. Please download and install

 

      https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92533.exe

 

Regards.

BH
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‎08-10-2021 04:09 PM

HP Recommended

Hello, 

 

I installed the drivers. "...You can now connect your device to this computer..."

 

How do I connect device?

 

juanp78_0-1628633304819.png

 

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