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‎02-28-2025 08:41 PM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-r0000 (76T03AV)

WhatsApp Görsel 2025-03-01 saat 05.09.04_ccd7883a.jpgWhatsApp Görsel 2025-03-01 saat 1.jpg

 

How can I solve this issue? If anyone has any information, please write. Thank you.

Category:
1 REPLY 1

‎03-05-2025 11:58 AM

HP Recommended

Hi @cansel,

Welcome to the HP Support Community! 

 

It’s never fun dealing with hardware issues, especially when they show up during a component test. Since you’re seeing an error on the test, this indicates a hardware failure, most likely related to the video memory.


Since this is a hardware issue, I highly recommend reaching out to an authorized HP service provider or your local service center for further diagnosis and possible replacement. You can find the nearest service center and schedule a repair here: click here

If you need any help with the process, I’m happy to assist!

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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