ez elan touch

[DESKTOP-I3U0DO0]

my touch screen not working

[A_Gayathri]

Hi @DESKTOP-I3U0DO0,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the touchscreen on your HP Pavilion x360 (14-dh1178tu) is not working, here are some troubleshooting steps you can try:
 

Restart the Laptop: Sometimes a simple restart can resolve touchscreen issues.

Check Windows Touch Settings:

• Go to Settings > System > About > Advanced system settings.
• Under Hardware, click Pen and Touch and verify that touch is enabled.

Update or Reinstall Touchscreen Driver:

• Right-click the Start button and select Device Manager.
• Expand Human Interface Devices and look for HID-compliant touch screen.
• Right-click and select Update driver. Choose Search automatically for updated driver software.
• If updating doesn’t work, right-click HID-compliant touch screen and choose Uninstall device. Restart your laptop, and Windows should automatically reinstall the driver.

Run Windows Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot.
• Select Additional troubleshooters and choose Hardware and Devices.

Check for Windows Updates: Go to Settings > Update & Security > Windows Update and install any available updates.

Perform a System Restore (if recently stopped working):

• If the touchscreen recently stopped working, try using System Restore to revert your system to a time when it was functioning.

Refer to this document: HP Pavilion x360 - 14-dh1178tu User manual 

HP PCs - Troubleshooting touchscreen issues in Windows 10
Troubleshooting screen issues (Windows 11, 10)
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.