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‎09-20-2022 08:35 AM

HP Recommended
Product: HP EliteBook 830 G5 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

i had installed Fingerprint driver from HP's official website but it didn't worked. it is not shown in device manager and window hello fingerprint is still not compatible to fingerprint scanner.

Category:
1 person had the same question
1 REPLY 1

‎09-20-2022 06:07 PM

HP Recommended

Hello @Uzair223344 

Sorry to hear that you are having problems ... I would like to help you

 

The fingerprint reader is optional, if it was not ordered the module is not installed ! Check your order/invoice.

 

HP EliteBook 830 G5 Notebook PC Specifications

 

Section <Software/security>

 

Client Security software
Microsoft Defender (opt in and internet connection required for updates)
HP Client Security Suite Gen4 (requires Windows)
HP Security Manager (including Credential Manager and HP Password Manager, and HP Spare Key)
HP Fingerprint Sensor (sold separately or as an optional feature)
Power On Authentication
HP Device Access Manager
HP Sure Click (supports Microsoft Internet Explorer and Chromium)
HP Sure Run (requires 8th generation processors)
HP Sure Recover (requires 8th generation processors)

 

Kind regards

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