fingerprint reader not connected

[Ghalob]

I have hp dv6-2020ev laptop with built-in fingerprint reader. the laptop came originally with windows 7 64bit, later I upgraded to windows 10 64bit. Now when I try to use the fingerprint reader I receive a message telling that fingerprint reader it is not connected. please help

[A4Apollo]

Hi! @Ghalob, Thanks for stopping by the HP Support Forums!

Don't worry I'll try to help you out. Please answer a few questions below to assist you better.

Was the fingerprint reader working previously?

Did you make any software or hardware changes on your PC?

Let's try some troubleshooting steps now.

Step 1: Uninstall the Fingerprint reader software.
Click on Ask Me Anything box beside the Start button.
Type Device Manager and open device manager from the search results.
Under the Biometric category, right-click on anything which is listed and select Uninstall.
Step 2: Restart the PC.
Step 3: Please download the latest Fingerprint reader software from this link.
Step 4: Install the software and configure your fingerprint.

Install the latest printer fingerprint drivers from this link. Click Here

Also, try the steps recommended below.

Step 1. Use the Windows shortcut keysWin + R to launch the Run.

Step 2. Type “gpedit.msc” and then hit the Enter.

Step 3. Expand Computer Configuration and then go to Administrative Templates -> Windows Components –> Biometrics.

Step 4. Double-click it and then open the Allow the use of biometrics setting.

Step 5. Tick the Enabled option.

Step 6. Click the Apply and then OK.

Step 7. Apply the modification one more time to the Allow users to log on using biometrics setting.

Step 8. Restart your computer and let the modification take effect.

If the issue still persists uninstall the fingerprint drivers from device manager and install the drivers using HP recovery manager and check if it helps.

Refer this article to know how to restore drivers using HP recovery manager.

Let me know if this works!

Have a great day ahead! 🙂

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