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Message 1 of 6
136
Flag Post

flickering of screen using some apps

HP Recommended
hp spectre x360
Microsoft Windows 10 (64-bit)

my screen starts to flicker when i use the apps like one note or ms word. it only flickers at the bottom and remains for time being and again it disappears. i have updated the drivers but the the problem still exists. using other apps except those two (one note and ms word) it works well. i have reinstalled the app many time but it was all in vain.

5 REPLIES 5
HP Support Agent
HP Support Agent
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Message 2 of 6
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@Raja84

 

I reviewed your post and I understand that the display flickers when using OneNote and MS Word.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Message 3 of 6
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I have updated the drivers and BIOS but also there are no any changes. 

This is my product code 7PS58UA

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HP Support Agent
HP Support Agent
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Message 4 of 6
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@Raja84

 

Thank you for the information.

 

What is the version of the BIOS installed on the computer?

 

Meanwhile, I recommend you boot to BIOS (Restart the computer and keep tapping the F10 key to boot to BIOS) and check whether you can duplicate the issue in the BIOS screen.

 

Let me know how it goes.

 

Cheers!

The_Fossette
I am an HP Employee

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Message 5 of 6
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The version of BIOS installed on my laptop is AMI F. 18, 10/13/2020

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HP Support Agent
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Message 6 of 6
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@Raja84

 

Are you facing the same issue in the BIOS screen?

 

Thanks!

The_Fossette
I am an HP Employee

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