• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎11-03-2023 02:03 AM - edited ‎11-03-2023 02:35 AM

HP Recommended
Product: HP Victus 15-fb1013dx

hello dear please help me 
my notebook Hp Victus 15-fb1013dx freze any time randomly standby game internet working any time freze black screan and mous coursor whit bat not working only operation power off and any time replay .
reinstall operation system and update any items bios and more 
SSD RAM and more detalis i testing not problem 
please help i cant work 

 

please look my video time freze and not working anithing

i add video file my  google disk driver 

https://drive.google.com/file/d/1G1gZSyGH4L3HyIfsp_ywmu5W2Oofl0L8/view

1 REPLY 1

‎11-05-2023 07:47 AM

HP Recommended

Hi @victus17 

 

Welcome to the HP Support Community.

 

I'd like to help!

 

Excellent description and a great diagnosis. It is greatly appreciated.           

 

If you have performed all the steps from this document and still having issues, then the unit might need service. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.