full screen Multicolor Pixels (except mouse pointer)

[eliteinfo]

Some weird and random issues.

once every 3 or 4 boot up I get this issue. Screen gets fill up with pattern multicolor pixels. Only the mouse pointer is Ok even moving it around works fine clicking and specific place works too I can open Startmenu or any other icon on-screen...withc I cant see just guesswork.

-Does not happen in safe mode,

-Does not happen in bios

-Does not happen during boot screen

-Does not happen on Linux boot(many tries ...never an issue)

The issue is automatically fixed if I remove the Video driver (no need to reboot) Using (Splashtop=similar as Teamviewer software) I can see the screen and icon just fine all I need to do from remote computer is delete the video driver, and I can use the laptop again until Windows reinstall it. then 2 or 3 reboot later problem returns. I tried latest driver from AMD, I tried the latest driver from HP, the same issue.

HP test software as detect no issue on video or other.

[Jay_G24]

Hi @eliteinfo,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[eliteinfo]

full model number :15-db0088ca

[Jay_G24]

· When was the last time it worked without these issues?  

· Have you updated Graphics and Chipset drivers?  

· Have you checked the display on an external monitor? 

Keep me posted!

[eliteinfo]

-· When was the last time it worked without these issues?

As I said when it appends all I need to do is remove the video driver and the screen comeback ok(right away no need to reboot). <-- I have to do it every 2 or 3 reboots. I have now deactivated the (video card ) forcing windows to work in standard mode. The issue is gone but not fixed.

· Have you updated Graphics and Chipset drivers?

Again, as I said (yes many times from hp website and AMD website) the same results.

the only thing I did not try is to install a much older version of the driver. (didn't found one)

· Have you checked the display on an external monitor? 

the external monitor is the same the only way I can see the desktop is with remote software (Splashtop, Teamviewer)

[KrazyToad]

@eliteinfo

This is definitely a Driver or Windows issue

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest compatible drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[eliteinfo]

Done that already, it did replace the driver with the most recent one witch cause the issue right after a reboot.

Thanks anyway.

[Jay_G24]

Perform a system reset to resolve the issue -Resetting Your Computer (Windows 10)

Let me know how this goes!

[eliteinfo]

hi Jay,
Thanks for the suggestion. It was tried before. Worked until Windows install the driver with a Microsoft Update. 
I will detail the story from purchase to now. To avoid any other suggestion that was tried. (should of done that from the beginning)

In June of this year I purchased the computer,

Since it was for my own use I install Linux on it, erasing the hard drive.

For one month it was going fine, then I increased the memory to 8gb following the recommendation of (Paul Tikkanen) from this forum (https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Memory-updgrade-to-8gb-confusi...)

I also switch the hard drive to an SSD.

Once all this replaced I re-install Linux worked perfect until the end of September.
My daughter needed a computer for school so I removed Linux and re-installed Windows 10 on it.

Well 2 hours after Windows as re-install the driver the problem started.
Pluged in an external monitor, same image. Luckily I had installed my remote access software (Splashtop). Got access to it and to my surprise the remote screen was perfect I could see the desktop and icons. I tried a few things but only when I uninstall the videocard drive (from Windows Device Manager) instantly the screen from the laptop became ok everything was working fine.
-I download the latest video driver from HP website.. same issue after 2 or 3 reboots.
-I installed the latest from AMD website... the same result.
-I installed the HP software to test and update the machine...test came back with no issue (quick and long test), update app, it install many new drivers but did not fix the issue.
-I installed the tool(app) from AMD it detect my video card and updates the driver... still the same issue.
I decide to test by booting from a Linux usb drive...used it for many hours and reboot and never got the issue.
Right now the computer is working fine but the videocard is deactivate in Windows Devise Manager.
If I activate it and reboot I will get the multi color snow storm screen < ---🙂My daughter description of the issue.

My take on it:

Since Linux driver is not taking the full access to the videocard potential or option its not causing the issue, and using the basic driver from Windows is doing the same thing. The full driver from HP or AMD must activate or use an option that create this issue...since I'm the only one here talking about this issue I'm starting to doubt the driver is the only responsible here. I can't believe I'm the only one who purchase this laptop and reinstall Windows from fresh!

[Jay_G24]

I see that you have already tried all the necessary troubleshooting steps and yet the issue persists. I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to the HP Support in your region for further assistance.