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manisnana2009
Level 2
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Message 1 of 2
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g6 2035 nr

HP Recommended
hp pavilion g6 2035 nr
Other

I'm not sure if this is the correct "community" but any assistance would be appreciated. I brought this notebook several years ago it was running on windows 7. I haven't used it in almost 5 years but with everyone working and going to school virtually I was going to use it as a extra laptop. I've brought a new charger and battery but the monitor is blank nothing is showing up. I know the power is on because the on/off button lights up, the dvd/cd door opens up and the charger light shows its on...so what's wrong? I was thinking maybe i should download windows again but if I did that I'd like to upgrade to windows 10...Help!

1 REPLY 1
WAWood
Level 16
Level 16
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Message 2 of 2
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@manisnana2009 

Software failures will generate on-screen messages, usually about not finding an Operating System or not being able to boot. When the screen is blank, the PC is experiencing a major hardware failure.
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To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself.

You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

If it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

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Since your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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