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[shtirp]

Hi

i have a HP ProBook 4740s Win7 Ultimate with 64-bit.

I still have one device not working 

PCI\VEN_8086&DEV_1E31&SUBSYS_1846103C&REV_04

PCI\VEN_8086&DEV_1E31&SUBSYS_1846103C

PCI\VEN_8086&DEV_1E31&CC_0C0330

PCI\VEN_8086&DEV_1E31&CC_0C03

drivers from the official site are not installed, and the links previously indicated on the forum are not valid

pleas help

[Paul_Tikkanen · Accepted solution]

Hi:

That device is the USB 3 controller that needs a driver. 

https://ftp.hp.com/pub/softpaq/sp60501-61000/sp60825.exe

[shtirp]

thanks, you helped me

but I have one more problem, I know that there are two video cards here, one of them is a Radeon. And drivers are not installed on the radeon, and the laptop does not recognize this video card. you can also help me with this. serial number [edited]

[Paul_Tikkanen]

You're very welcome.

If your notebook has the Intel/AMD switchable graphics, you should only install this driver, which installs the drivers for both GPU's.

https://ftp.hp.com/pub/softpaq/sp57001-57500/sp57199.exe

If this driver doesn't install, most likely the AMD GPU chip on the motherboard has overheated over time and has been damaged.

It happens due to prolonged use if you put a heavy demand on the GPU by running intensive graphics programs or playing video games.

[shtirp]

thanks, it didn’t help

[Paul_Tikkanen]

You're very welcome.

Unfortunately, the motherboard is no good.

No fix.

I would consider looking for a new business-class notebook.

This is the newest model in the line of the 4740s.

https://www8.hp.com/h20195/v2/GetPDF.aspx/c06457771.pdf