graphics driver won't install--error message

[circe801]

hello.  there is an older thread describing the same situation, but there was no solution that would assist in my problem.

i have tried three drivers from the intel site as well as the one for my model no. and OS here on the HP site.

they are all for intel HD graphics 4600.

none would install--the one from HP returns: "This computer does not meet the minimum requirements for installing the software".

the intel ones  either "the operating system is not supported" or this:

the reason i wanted to update is because certain (simple--not complex) games would freeze.

the only one that i am able to install is the one on my computer.

i have previously had no problem whatsoever installing several different drivers--before several major windows updates--specifically anniversary update and creator's update, i believe.

i can reinstall the one on the computer over and over, but none of the others will work.

running the compatibilty does not solve the problem.  i still get "operating system not supported"

ALL of the drivers are designated for my OS and installed graphics.

if you need the serial number, it is 6CG4441KPB

please advise if anyone knows

thank you.

[DavidPK · Accepted solution]

Hi,

Try the following.

First, download the latest Intel HD4600 driver for your notebook from the link below and save it to your Downloads folder - you need the second option ( ie win64_154028.4501.zip ).

https://downloadcenter.intel.com/download/26229/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?...

When done, download and install the .64bit version of 7-Zip on the link below.

http://www.7-zip.org/

When you've installed 7-Zip, open your Downloads folder, right click on the win64_154028.4501.zip package, select 7-Zip, select extract files and then click Ok.

Cut this newly extracted folder and paste it on your Desktop so it's easy to find.

When done, hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In Device Manager, expand Display adapters, right click the Intel 4600 device and select 'Update Driver Software'.

In the following window, select 'Browser my computer for driver software' and then select 'Let me pick from a list of device drivers on my computer'.

In the next window, click the 'Have Disk' button and then browse to the extracted Intel win64_154028.4501 folder you pasted on your Desktop.

Browse into the sub-folder Graphics, left click on the file igdlh64.INF to highlight it and then click Open.

Click on 'Ok' and then click 'Next' and wait for the driver to install.

When done, click 'Close' and then click 'Yes' to restart the notebook.

Regards,

DP-K

[circe801]

DP-K, thank you.  your answer worked as solution--only thing is that 7-zip is unnecessary as windows has a built-in extractor.  also, after driver installed, there was no prompt to restart, though i did it anyway.  usually there is no restart necessary, though.

still don't understand why previous manual install attempts did not work, but since this did, i guess it doesn't matter, though i would still like to know.

irrespective of all this, thanks for the solution.

[DavidPK]

You're welcome

All the best,

DP-K