gray screen with horizontal lines.

[DamonLang]

My pavilion notebook screen just suddenly appear gray with horizontal lines. I projects to second monitor it work fine. Try to restore and safe mode still the same. Please help me?

[The_Fossette]

@DamonLang,

I reviewed your post and I understand that you are facing issues with the display on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

As you have mentioned that the external screen works fine, it looks like the display on the computer is gone bad.

I recommend you contact support and check the available service options for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe