hdmi to tv

[PAULRYAN52]

hi, when I connect the hdmi from my tv to myspectra x360 the laptop display goes black and flashes the desktop for a split second then goes back to blank display, it repeats this every several seconds, the cable works with my desktop pc, I can't change any settings when connected to tv as theres no display on either screen and yes the tv is on the correct hdmi input

[sandytechy20]

@PAULRYAN52

Welcome to HP forums, I see that your notebook goes black when you connect TV using HDMI cable.

Don't worry as I have a few suggestions which should help you resolve this issue.

For me to assist you with accurate information I would require more information regarding this.

· Did you connect it to an external TV to check if it works? 

· Did you try multiple HDMI cables?

For now please try these steps:

· Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers. 

· Check the box that states delete the software for this device. 

· Then restart the computer and update the bios chipset and graphic drivers from this link: https://support.hp.com/drivers

If it still does not fix the issue, please perform the relevant steps for HDMI related issues from this link:  HP PCs - Troubleshooting HDMI Display and Sound Issues (Windows 10, 8, 7)  regarding video issues. If there is no hardware issue with the computer, this should do the trick for you.

You can also refer this link for more steps:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[PAULRYAN52]

hi, it's connected to my normal tv and it doesn't work, the cable works fine with other pcs

[sandytechy20]

@PAULRYAN52

Thanks for the reply.

I appreciate your time and effort.

Eager to know, did you try the troubleshooting steps mentioned in the above post.

If not, try the above steps and reply with the outcome for further assistance.

Cheers.

[PAULRYAN52]

Hi, I done as suggested and got it working but it's not smooth when playing on tv, when watching football its very jerky unlike when I use my desktop pc

[A4Apollo]

Hi @PAULRYAN52, I am the Mr.Robot. It looks like you were interacting with @sandytechy20, but he is out of the office today, so I'll take over from here.

I appriciate your efforts for writing back to us.

Have you tried checking with a different HDMI cable?

Have you tried updating the graphics driver and BIOS on your PC?

Try updating the drivers on your PC using HP support assistant and check if it helps.

Refer this article to know more information about using the HP support assistant. Click Here

If the issue still persists after trying out the steps try performing a system reset on your PC.

Refer this article to know more information about performing a push button reset. Click Here

Hope this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!