help! Touchpad driver has gone missing

[RCROKE]

Hello - i bought this laptop refurbished for my partner. Serial Number [personal info removed]- HP PAVILLION - PENTIUM GOLD.

The touch pad driver is missing and therefore doesnt work. I have reinstalled but wont work still or show. It says when i got to install that i have a never version - when i try to reinstall it says:

ither a new certificate must be installed for this app package or you need a new app package with trusted certificates. Your system administrator or the app developer can help. A certificate chain was processed but terminated in a root certificate that isn't trusted (0x800B0109)

It is driving us crazy and there is no way to get in contact with anyone from HP even though we have 2 months HP warranty left

[praveen196]

@RCROKE Welcome to HP Community!

I understand that the touchpad driver is missing.

What is the product number of your computer? (Ensure you don't share any personal information such as serial, phone number, email ID, etc..). 

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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