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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- help finding a compatible digitizer for my laptop

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04-09-2020 12:12 AM
hello everyone:
Some months ago my laptop screen cracked (yup, it was me, not covered by warranty). So I bought a new screen but I´ve found impossible to find a new digitizer. I've browsed online and I've only found FHD screens (mine is UHD). I don't have any problem by downgrading but it turns out that the FHD screens come with a 30 pin connector (mine comes with a 40pin one). I'd like to know if there's any chance I can make another digitizer from another model fit in, my screen isn't touchscreen so wherever the touchscreen connector comes isn't relevant. Any suggestions?
Thanks in Advance
PD: I already checked hp partsufer with no luck
04-13-2020 01:37 PM
I reviewed your post and I understand that you are looking for a digitizer for your computer.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you contact support and they will assist you in this regard.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee