• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎08-06-2024 10:58 AM

HP Recommended
Product: HP Z27 27-inch 4K UHD Display

Hello

I own 2  HP Z27 27-inch 4K UHD Display both connected through a DELL docking station with Dual ports cables.

Up until today both were working fine using native resolution 3840 x 2160.

Today something changed one of the monitor (let's call it monitor A) max resolution is 1680 x 1050, the other one (monitor B) still has native resolution 3840 x 2160

No matter what I do, switch the cables, switch the connections to the docking station, use different cable, monitor A max resolution is 1680 x 1050

I turned off my system completely, with DP cables not connected , turned the system back on and reconnected the cables, but still same issue

 

Any help would be appreciated

Thanks

 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.