hp envy pixle and webcam issues

[Sam552]

about a month ago i send my laptop back because of a dead pixel  after getting the repair refused due to a pixel policy that i knew nothing about prior buying the laptop i now been getting light spots everywhere on a dark screen and my laptop camera shutter isn't working i have updated all drivers but still not working what's my options on getting this repaired i am 4 month into owning the thing and its becoming unusable   

thanks

[praveenbv]

Hi@Sam552,

Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send us a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

It's been a pleasure interacting with you and I hope you have a good day ahead.

To assist you better, do you have a previous case number or were you in contact with the escalations team?

I understand you need assistance and I’d love to help. However, we encourage our customers to create a public post so that the conversation may help other community members find a similar solution.

Hence, I would request you to create a public post with the same query, so that you may get your answers from the various members we have in our community forums at HP.

Keep me posted.