hp envy x360 replacement is smaller than original screen?

[pastelghostiie]

Hi all, I figured I'd ask here to see what input I would get to do.

I recently had my HP Envy x360 sent in through Best Buy which I have a warranty with to get my screen replaced (screws broke, so screen came apart). They sent my device to HP and I got it back a couple weeks ago, been using my tabletop PC since my laptop broke until now. I've come to notice that my screen is much smaller - as in, you know the black borders on the edges of the actual screen that is used? The bottom black border is almost double in width, my previous screen had a much thinner strip.

I'll most likely be going back to Best Buy to see what they have to say too, and I don't wish to seem a beggy-chooser but given the amount of money I spent on the laptop as a college student, I was hoping to have the same dimension screen in the repair. 

Any advice for how to go about getting the correct screen? Or should I just take the L? 

Thanks everyone.

[praveenbv]

Hi@pastelghostiie, Welcome to the HP Support Community!

Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any).  

Response times may vary by region. 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

It's been a pleasure interacting with you and I hope you have a good day ahead.