hp envy x360 screen flickering problem

[Skumar77]

After purchase having issue with my laptop every 1 minut screen flickering (flacing )

I have try with …..

1. Bios update not resolve
2. driver updates not resolve
3. try with restore OS not resolve

Please help me …………………….

HP ENVY x360 - 15-u437cl

[Jeet_singh]

Hi @Skumar77,

To provide you with an accurate solution, I'll need a few more details:

Did you check for any damage on the PC?

Did you try with an alternate monitor?

Have you checked if the issue persists even in the Bios screen?

Have you tried to update the drivers?

In the meantime, let's start off by performing a Hard reset on the Notebook:

Step 1: Performing a hard reset

Resetting the computer can resolve many issues that cause a blank screen. Use the steps in Performin...

If you haven't, Please try an alternate monitor to understand if this is either a hardware or a software failure, 

if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer, 

if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here 

Step 3: ​​​​Boot the computer into the Bios screen and check if the screen flickers.

1. Turn off your computer
2. Make sure you have connected the power cable
3. Turn on your notebook, as it is starting press the  F10 button repeatedly

If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS) 

This would confirm if it's either a hardware failure or an issue with the graphics card drivers so we may reinstall and update the drivers to fix the issue as mentioned above. 

  

If the issue persists on BIOS as well, please try with a TV to identify if it's the LCD or the motherboard/video card failure, 

  

If the issue occurred after an accident (such as dropping it on the floor, liquid spilled on it, etc.) there could be a hardware failure and in such cases, you may need to get the computer repaired via HP (there could be a charge involved if the PC isn't covered by the accidental damage protection plan) 

For more assistance, please follow the steps suggested in the support document for - HP Notebook and All-in-One PCs - Troubleshooting Screen Issues (Windows 10, 8, 7)

 

Alternatively, If the issue started to happen after a recent software update, please follow the steps suggested in the support document for - HP PCs - Blinking or Flashing Screen After Upgrading to Windows 10

Reply with the result of the above-mentioned steps, for further assistance. 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[Skumar77]

I have already did all those steps, But problem as it is ,

It’s not flickering with Microsoft driver , but the Microsoft driver is not supporting  any hdmi output .

so its penfull for me using the laptop .

It’s not flickering in bios sreen .

[Jeet_singh]

Hi @Skumar77,

As I understand the screen does not flicker in the Bios, this clearly indicates that the issue is with the drivers. I would suggest here is to uninstall the display drivers from device manager and then install it from HP Recovery manager.

Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.

Check the box that states delete the software for this device.

Then restart the computer and try to install the display drivers from recovery manager from this link: http://support.hp.com/in-en/document/c01868333 Then check if the issue gets resolved.

If the issue persists, I would suggest here is to update the Bios, Chipset and graphics card drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[Raposo]

Wen my HP Envy boots it starts blinkink the screen, taking a long time to the HP logo apear.

The problem was in the bios. 

1) Turn off the notebook
2) Press and hold the "windows key" + "B"
3) Turn on the notebook
4) Notebook wil start in the Bios Recovery and reinstal the bios

The pin and the face recognition will be desabled after windows starts up.