hp intergrated cam not working folio 9470m

[matofiko]

hp intergrated cam not working folio 9470m

[MysteriousMe]

Welcome to HP Support Community, @matofiko 

Thank you for posting your query, I will be glad to help you.

Fix Integrated Webcam Not Working on HP EliteBook Folio 9470m
1. Check Camera Privacy Settings

Go to Start > Settings > Privacy > Camera

Make sure Camera access for this device is turned On

Ensure apps are allowed to use the camera.

2. Update Webcam Driver

Press Windows + X → select Device Manager

Expand Imaging devices or Cameras

Double-click your webcam → open Driver tab

Click Update Driver → Search automatically for updates

3. Check Camera Permissions in Apps

Make sure the specific software (Zoom, Teams, Skype, etc.) has permission to access the camera

Open the app’s settings and verify the camera is selected as the default device.

4. Test the Webcam in Another Application

Try using the webcam with another app (Zoom, Skype, Camera app)

Helps identify if the issue is app-specific.

5. Restart Your Computer

A simple reboot often fixes device detection issues.

6. Reinstall the Webcam Driver

Open Device Manager

Right-click the webcam → Uninstall device

Restart the laptop

Windows will automatically reinstall the driver

7. Update BIOS

Outdated BIOS may cause device malfunction

Visit the HP Software & Drivers page for your model

Download and install the latest BIOS update

8. Run Windows Troubleshooter

Go to:
Settings > Update & Security > Troubleshoot

Run Hardware and Devices troubleshooter

Run Video Playback troubleshooter

I hope this helps.

Take care and have a good day.