hp laptop

[hejka]

Hello all.

So I have this HP laptop, I bought  used in good conditions in 2020 (manufactured probably 2017/18).

The problem is fading into the bright white colour all over the screen.

Hint: when I reposition  the screen comebacks to normally visible display, but then start up fading again, sometime when I keep holding screen in my hand to reposition, and sometime press the central part of the screen, or corners- it helps.

Problem seems more physical rather than virus/ or needs to jump to BIOS. 

In the past with another laptop there was a problem of black screen which showed that the monitor tape was overstretched.

Any idea what could be the reason for whitening the screen as described above?

I consider screen or tape replacement, alternatively goodbye forever laptop - depends on costs and convenience of repair. 

Thanks for any advice.

[A_Gayathri]

Hi @hejka,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.
   

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.