hp notebook 15g-br0xx facing some issues with touhpad

[pratik253]

hello I'm Pratik

i own hp note 15g-br0xx laptop

I 'm facing some issues with touchpad

1. suddenly touchpad stoped working . so checked i get to know that the driver may get currupted of touchpad i.e synaptics touchpad driver.

so i first uninstalled it. 

2. then i search for the available drivers for my pc in hp support. there were arround 5 drivers downloaded them one by one .

installed them restart the pc. but none was working

3. one of them was Synaptics TouchPad Driver (Windows 10 v1903) which successfully installed it wwas showing when i was searching for touchpad in search . then again restart the pc but still it's not working.

4. rest of the things are working fine with optical mouse.

thank you.

please give some solution to these

[Echo_Lake]

@pratik253
Thank you for posting on the HP Support Community.

• Did this happen after a recent window or software update?

While you respond to that, let's try these steps: 

Firstly, perform Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

Next step, BIOS default: (please do not skip any troubleshooting steps even if you feel steps are repeating)

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. Once it's done uninstall the Touchpad device,

Next, uninstall Touchpad device from device manager.

1. Press Windows+X to open the menu, and choose Device Manager on it. 
2. In the device manager, expand category "Mice and other pointing devices". 
3. Under this category, right-click on your Synaptics Touchpad driver and click on Uninstall. 
4. You may be required to confirm the uninstallation. Check the box next to "Delete the driver software for this device" and click OK button. 
5. Restart your PC for the change to take effect. After restarting. Windows will attempt to reinstall the driver. 
6. Do not perform any manual upgrades to the driver until it does automatically 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.