hp pavilion dv5 1225-et fingerprint problem

[DZCEFE]

my laptop have a fingerprint sensor but I do not know how to setup. I opened the device manager but I can not find anything about fingerprint. how can I fix this problem

[Paul_Tikkanen]

Hi:

You need to install the HP digital persona software to enroll your fingerprint.

See this link for the instructions.

HP Notebook PCs - Using the DigitalPersona Fingerprint Reader (Windows 7) | HP® Customer Support

This is the link to the W7 64 bit Digital Persona software if you don't have it installed.

http://ftp.hp.com/pub/softpaq/sp48001-48500/sp48018.exe

[DZCEFE]

thanks I install the program but ıt give a warning message. ıt says fingerprint scanner not detected. I can not see fingerprint reader in device manager. ıt is a software problem? or fingerprint reader broken or something?

[Paul_Tikkanen · Accepted solution]

You're very welcome.

Is there an unknown device in the device manager that needs a driver?

If so, that would probably be the fingerprint reader that needs a driver.

If there are more than one device that needs drivers, please post the hardware ID's for the devices so I can figure out what drivers they need, and if one of them is the fingerprint sensor.

Use this guide for how to find the hardware ID for a device...

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

I think that W7 has a Biometric device manager category in the device manager when the fingerprint sensor driver is installed.

[DZCEFE]

thanks so much I fix the problem. I have another question. does my laptop supports bluetooth audio transfer. I try to coonect my airdots pro 2 bluetooth headphone but says needs a driver. use the same guide to fix fingerprint problem and I found this value BTHENUM\{0000111e-0000-1000-8000-00805f9b34fb}_LOCALMFG&000f I try to found a driver but every time I try to download windows says ıts a virus. how can I found a driver 

[Paul_Tikkanen]

You're very welcome.

I believe that your notebook has the HP Bluetooth module.

You need this Bluetooth driver for the model BT adapter your notebook has...

This package contains the software required to support the HP Integrated Module with Bluetooth Wireless Technology in the supported notebook/laptop models and operating systems. The HP Integrated Module with Bluetooth Wireless Technology provides wireless connectivity to other devices from the integrated module of the supported notebooks/laptops. It also provides additional Bluetooth Profiles.

https://ftp.hp.com/pub/softpaq/sp46001-46500/sp46063.exe