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‎09-25-2021 01:47 PM - last edited on ‎09-27-2021 08:40 AM by HP Administrator

HP Recommended
Product: SPEN-HP-01
Operating System: Microsoft Windows 10 (64-bit)

my HP pen not work, the same with my sister and friend

The battery is new 

please help me, the problem start since 17/9/2021

 

Category:
4 REPLIES 4

‎09-28-2021 09:00 AM

HP Recommended

Hi@Aya2000, Welcome to the HP Support Community!

  

I came across your post and would like to assist. 

 

I understand that the stylus pen that came with your HP Spectre x360 is not working. I appreciate your efforts in troubleshooting this issue and have certainly done a good job.

 

Please refer to the steps as described in detail from this HP document: https://hp.care/2yvFxZB

These steps help in fixing stylus operational issues. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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‎09-29-2021 05:52 AM

HP Recommended

thanks but this not solve the problem 

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‎09-29-2021 05:54 AM

HP Recommended

@Praveenbv thanks but this not solve the problem 

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‎10-02-2021 07:10 AM

HP Recommended

Hi@Aya2000,

 

We have done the basic troubleshooting as per the document and the notebook needs to check to get to know its hardware is faulty, not a software issue.

 

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

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