Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎12-24-2024 09:23 PM

HP Recommended

Hi Team,
I'm using MSI GF63 THIN 10SCXR (Windows 11).

I have hp travel USB c multi port hub 1CP1473C3B (SN) when I tried to connect to type c port device was not detected, so I connected to USB port using adapter it was working.
I have updated the drivers, switched off, removed all external cables / USB and hold 30 sec power button to reset still the same.

connected same device on hp laptop it is working fine on type c port. please let me know if i miss anything. key boards, mouse, head set are primary connections.

Thanks.

Category:
2 REPLIES 2

‎12-24-2024 10:21 PM

HP Recommended

@gnasha15 

 

Is this your MSI machine ?

 

                https://vision-techno.com/en/product/335/msi+GF63+Thin+10SCXR-222/

 

It has Type-C Port 1x USB 3.2 Gen1 Type C which is NOT compatible with your HP USB-C multi port hub

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎12-24-2024 10:44 PM

HP Recommended

Hi Banhien,

 

https://www.msi.com/Laptop/GF63-Thin-10SX-GTX/Specification

 

gnasha15_0-1735105469694.png

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.