hp truevision hd windows 10 driver for youcam ?

[aggie25]

Large Windows 10 update evaporated my built-in webcam drivers.  No camera recognized during sign-in, Skype, etc. Envy M7 notebook. Nothing under imaging devices.  How can i tell which camer is installed internally and download the drivers again?

[DavidSMP]

@aggie25,

Good Day. A warm welcome to the HP community. I reviewed the case regarding assistance with webcam issues after a windows 10 update. I will be delighted to assist you with this.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this:

• • Did you try to update the drivers from the HP support site?
  • Let me know the complete model# of the computer to assist you better

Follow the below steps and check if it helps.

1. Download the RGB Camera firmware update tool from http://hp.care/2uf8mHh (sp81543.exe).

2. Run the firmware update tool on the PC connected to the monitor.

3. In Desktop mode, right-click on the Windows Menu (lower left corner of screen) and select Device Manager.

4. Expand Imaging Devices.

5. Right-click HP HD Camera (or similar device), and select Remove.

6. Reboot the PC.

Then, Disable Windows Hello and the run the Hello setup again

1. Select Settings > Account > Sign-in Options > Face Recognition then click the Remove button.

2. Select Settings > Account > Sign-in Options > Windows Hello > Face, then click the Setup button.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Hope to hear from you soon. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

[aggie25]

I did go there, but wasn't sure which camera I had, nor actually found a download link/button to try.  Won't do any good to download a driver that isn't right.

Model/Product #: W2K86AU#ABA

Envy M7 Notebook.

Built-In Camera.

[aggie25]

I ran the (sp81543.exe) firmware update.  Still nothing but the following shows up under imaging devices but my HP OfficeJet Pro 8610. Nothing related to a camera.

[Jeet_singh]

@aggie25,

It looks like you were interacting with @DavidSMP, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

As I understand you are having issues with the internal webcam not working on your HP Notebook. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Did you check if the webcam is listed in the device manager?(Click here, if you haven't - Look under Webcam is not listed in Device Manager)

Please respond to this post with the results of the troubleshooting for further assistance. 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[aggie25 · Accepted solution]

Aplogies for the delay in getting back, but have been travelling on business quite often lately.

I hadn't had time to try the addition fixes suggested on the forum, but I guess Christmas does come twice a year after all!

Just had an additional automatic windows update the other day and then turned off the laptop to leave town for a few days.  Just turned it on again today and the crazy camera started working again with the facial recognition sign-in.

Checked Device Manager and now the following are listed now where there was nothing but my printer (8610):

Intel Real Sense Camera SR300 Depth

Intel Real Sense Camera SR300 Virtual Driver

Just showed up again.

Go figure.

Thanks again.

[Barachiel]

Hi @aggie25,

Thank you for responding,

It's great to have you back 😉

It looks like you were interacting with @Jeet_singh, but he is out for the day & I'll be glad to help you out, 

I'm the Barachiel & I'm at your service. 

Thank you for the update,

I appreciate your time and efforts, 

I'm glad you found the solution for this concern.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And select Accepted as solution to help others find the same solution as you have.

Take care now and do have a fabulous week ahead. 🙂