hp usb-c g5 dock monitor not recognized

[Madison66]

I have one monitor plugged into laptop, which is working, and one plugged into new docking station, but the one plugged into docking station will not connect, and a side note, when having HP identify my products, it cannot find docking station.  I also upgraded to Windows 11 Pro last year for work reasons.

[Kuroi_Kenshi]

@Madison66,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP USB-C G5 Docking Station isn't properly detecting the monitor. Here are some troubleshooting steps to try:

Reconnect Everything

• Unplug your docking station from power and laptop.
• Disconnect and reconnect the monitor from the dock.
• Reconnect the dock to your laptop via USB-C and power it on.

Check Monitor Input & Cables

• Ensure the monitor is set to the correct input source (e.g., HDMI, DisplayPort).
• Try a different HDMI or DisplayPort cable.
• If possible, test the monitor directly on your laptop to rule out display issues.

Update Docking Station Firmware & Drivers

• Download and install the HP USB-C Dock G5 Firmware Update Utility from the HP Support website.
• Ensure HP USB-C Dock G5 Driver is installed (check HP’s support site).

Update Graphics & USB Drivers

• Go to Device Manager > Display adapters, right-click your GPU (Intel/NVIDIA/AMD), and update the drivers.
• Also, update Universal Serial Bus controllers in Device Manager.

Check Display Settings

• Right-click the desktop and select Display settings.
• Scroll down to Multiple displays > Click Detect.
• If the second monitor appears but is disabled, set it to Extend these displays.

Check Windows Power Settings

• Open Control Panel > Power Options > Change plan settings > Change advanced power settings.
• Under USB settings, disable USB selective suspend.

Try a Different Port

• If your laptop has multiple USB-C or Thunderbolt ports, try a different one.
• Some laptops have data-only or power-only USB-C ports, so ensure you're using a full-featured USB-C port.

Test Another Device

• If you have access to another laptop, plug the dock into that device and see if it detects the monitor.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!