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hp video extended memory check failed

‎09-19-2019 10:46 PM

Product: G6U21UA#AMA
Operating System: Microsoft Windows 10 (64-bit)

PH Hardware Diagnostics show "video extended memory check failed" message but not error id. What do I need to do?

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hp video extended memory check failed

‎09-22-2019 01:43 PM

@The-Old-They

Thank you for posting on the HP Support Community.

 

This sounds like a hardware related issue,

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 

Note: Try downloading the latest version from the HP Hardware Diagnostics tool in order run the test before contacting our support.


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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