hub compatible with HP Pavillion

[juliagooliaz]

I bought this HP Pavilion laptop with the intent to sometimes use it with two external monitors. It has one hdmi port and I can easily connect one screen to it, but I can't find anything that works with this computer to connect the other screen. I bought a usb-c to hdmi hub (https://www.amazon.com/gp/product/B07DHQ2X8Z/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1 and it didn't work with this HP (even though it was compatible with several other HP's). I have 2 USB ports and one usb-c. I don't want it to mirror, I want it to extend. Can anyone suggest something that will really work? (PS I've had this one month and after calling HP and waiting forever, I was told there would be a charge to help me???? UGH) 

[KrazyToad]

@juliagooliaz

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I have gone through your Post and I understand your concerns

I have sent you a private message with the next course of action

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope
 

Thank you

[EddyK]

Hello @juliagooliaz,

Private messaging should really not be necessary here. The consumer range laptops' USB-C port normally do not support the DisplayPort Alternate Mode.

However, a specific model/product number would be appreciated to confirm this. (Please do not post serial numbers on the HP Support Forum)

Information on how to find a laptop's model/product number is detailed in this HP document.

Kind regards,

Eddy

[juliagooliaz]

Hi EddyK, Thank you so much for answering. I can't believe that would be the case! The whole reason I bought it was for using with two monitors. I wonder how long I have to return this. I really can't use it without...

Model #15-cs0064st. 

THANK YOU FOR ANY HELP. 🙂 

[EddyK · Accepted solution]

Hello @juliagooliaz,

Unfortunately, as stated by your laptop's Specifications page, the HP Pavilion - 15-cs0064st's USB-C port is data transfer only.

While it may not be the most stable, what I can suggest is purchasing a USB 3.0 to HDMI adapter such as this one. I can't verify that it'll work well but the reviews are quite positive and this should allow you to set up dual monitors.

Hope that helps,

Eddy

[juliagooliaz]

EddyK, You've been so helpful. I did get one of those and it is working GREAT! I can't believe I've been trying to get an answer to this question for a month. You are fantastic and I really appreciate it. I'm new to the forum, but if I can give you a thumbs up or something, I will! 🙂