i cant scroll up and down with touchpad

[PieterYaw]

Hi HP!

I cant scroll in my browser with touchpad, have tried FN+C but it dont work

[Raj1788]

@PieterYaw

Welcome to HP Forums, 
This is a great place to get support, find answers and tips to your technical queries.

I understand that you are facing issue with the scroll functionality on your PC

How long are you facing this issue?

Are you facing this issue after an update?

Have you tried changing any setting on your PC?

However, let's try changing TouchPad or ClickPad settings.

Change TouchPad or ClickPad scroll settings

Dedicated horizontal and vertical scroll gestures allow you to scroll inside a program window. These are enabled and pre-configured by default. You can customize and adjust how you scroll using one finger or two fingers and how the TouchPad or ClickPad responds to gestures near the edge.

Adjust Single-Finger Scrolling

1. Search Windows for mouse button, then click the Mouse or Change mouse settings Control Panel setting in the results

2. Click to highlight Scrolling. If the checkbox next to Scrolling does not contain a check mark, click the checkbox until a check mark displays to enable scrolling.

   Figure 1: Scrolling on the properties page

   

3. Click the Settings icon  to adjust scrolling settings. You can make the following adjustments:

   • Scrolling Speed - Adjusts the speed of scrolling.

   • Set Scrolling Region - Adjusts the size of the scrolling region. The scrolling region is defined by the cross-hatched area. Click and drag the small black squares to make the region larger or smaller.

   • Enable vertical scrolling - Allows scrolling by sliding your finger up or down the left side of the TouchPad in the left side scrolling region.

   • Enable horizontal scrolling - Allows scrolling by sliding your finger along the lower edge of the TouchPad in the lower scrolling region.

   • Enable Chiral scrolling - Allows scrolling continuously with one, smooth, circular motion on the TouchPad.

   • Enable EdgeMotion when scrolling - Continues scrolling when your finger reaches the edge of the TouchPad.

   • Enable Coasting - Continues scrolling after you lift your finger off the Touchpad.

   Figure 2: Scrolling settings window

   

4. Click the Close button to return to the properties screen.

5. Click the Apply button to apply your changes, and then select OK to exit the properties screen.

Adjust Two-Finger Scrolling

Two-Finger Scrolling allows you to scroll vertically or horizontally from anywhere on the TouchPad surface, not just the designated scrolling area. Use the following steps to enable and customize Two-Finger Scrolling.

1. Search Windows for mouse button, then click the Mouse or Change mouse settings Control Panel setting in the results

2. Two-Finger Scrolling is located under MultiFinger Gestures. If you do not see Two-Finger Scrolling, click the Arrow icon  to the left of the MultiFinger Gestures checkbox.

3. If the checkbox next to Two-Finger Scrolling does not contain a check mark, click the checkbox until a check mark displays to enable scrolling.

   Figure 3: Two-Finger Scrolling on the properties page

   

4. Click the Settings icon  to adjust scrolling settings. You can make the following adjustments:

   • Scrolling Speed - Adjusts the speed of scrolling.

   • Enable vertical scrolling - Allows scrolling by sliding your fingers up or down on the TouchPad.

   • Enable horizontal scrolling - Allows scrolling by sliding your fingers left or right on the TouchPad.

   • Enable reverse scrolling direction - Changes the direction of scrolling.

   • Enable EdgeMotion when scrolling - Continues scrolling when your fingers reach the edge of the TouchPad.

   • Enable Coasting - Continues scrolling after you lift your fingers off the Touchpad.

   Figure 4: Two-Finger Scrolling settings window

   

5. Click the Close button to return to the properties screen.

6. Click the Apply button to apply your changes, and then select OK to exit the properties screen.

TouchPad edge behavior when scrolling

Scrolling behavior at the edge of the TouchPad is controlled within the scrolling settings pages. Under the settings for single finger or two finger scrolling, you can enable or disable EdgeMotion when scrolling. When enabled, EdgeMotion simplifies long-distance pointer motions. When you reach the edge of the TouchPad, the pointer continues to move until you lift your fingers off the TouchPad. Customize EdgeMotion using the following steps.

1. Search Windows for mouse button, then click the Mouse or Change mouse settings Control Panel setting in the results

2. EdgeMotion is located under Pointing. If you do not see EdgeMotion, click the Arrow icon  to the left of thePointing checkbox.

3. Click to highlight EdgeMotion. If the checkbox next to EdgeMotion does not contain a check mark, click the checkbox until a check mark displays to enable edge scrolling.

   Figure 5: EdgeMotion on the properties page

   

4. Click the Settings icon  to adjust edge scrolling settings.

   You can make the following adjustments:

   • EdgeMotion - Enables or disables EdgeMotion for specific tasks. Choose to use EdgeMotion always, or only when using the tap-and-drag gesture.

   • EdgeMotion Region - Adjusts the size of the edge regions. The edge is defined by the cross-hatched area. Make the edge regions larger or smaller by clicking and dragging the small black squares.

   • EdgeMotion Speed - Controls the speed of the edge scrolling. Use the slider to adjust the speed.

   Figure 6: EdgeMotion settings window

   

5. Click the Close button to return to the properties screen.

6. Click the Apply button to apply your changes, and then select OK to exit the properties screen.

If the issue persists, uninstall the drivers and install the Synaptics TouchPad Driver using this link: http://hp.care/2FVCHkH

Let me know if this helps you out.

Keep me posted, how it goes!

Have a great day!

Cheers:)