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HP Recommended
note book
Im have some issues with my laptop so it has a black screen of death but i tried the force restart and it didnt work it would show a a blue pop box and the go black screen again i've tried to connect the laptop to my moniter but nothing happens i've press the f4 button nothing i resseated the ram still nothing i held the window and b key it perfromed the boot update but then went black again im am puzzled cuase i've tried almost everything please help
13 REPLIES 13
HP Recommended

Hi

Could you please expand on the

MAKE, MODEL, OS and SKU?

 

1st Please try a Hard Reset
This is valid for most notebooks, and some desktops.
Press and Hold the PWR off button for 4 seconds to force a PWR off.
Unplug from the wall.
IF you see a battery compartment door, then your computer has a removable battery.

IF NOT then you do not have a removable battery.

Remove any removable battery.
Press and hold the power button for 15 seconds to complete the reset.

(Re-insert any battery you removed).

 

https://support.hp.com/us-en/document/c02693833

Turn off the notebook.
Plug the notebook into a power source using the power adapter.
With the notebook off, press and hold the Windows logo key and the B key at the same time (WinKey +B).

NB: On some notebook models, it might be necessary to press and hold the Windows logo key and the V key (WinKey +V).

While pressing those keys, press and hold the Power button on the computer for 2 to 3 seconds, and then release the Power button but continue to hold the Windows logo key and the B or V key until the HP BIOS update screen displays or you hear a beeping sound (usually 8 beeps).

 

 

 

ESC and then F2 for a Diagnostic if you can.

HP Recommended
its a hp 15-af141dx i've tried force restarts and bois update the bois update actived the screen and then it did the update and then went back to black but i have a new update i saw the underscore one and then the screen went black forever
HP Recommended
update i got to the start up menu the system diagnostic says press f2 when i press it goes in to black screen mode again
HP Recommended
update i got into the bios
HP Recommended
so bois is working but it wont let me boot i think its the hard drive that is bad but i could be wrong system diagnostics is not working evrytime i try to press f2 it doesnt want to do anything it goes to blank screen
HP Recommended

Hi

 

 

Just in case...

 

https://support.hp.com/gb-en/drivers/selfservice/hp-15-af100-notebook-pc-series-touch/8543366/model/...

 

HP Notebook System BIOS Update (AMD Processors)

F.25 Rev.A9.5 MBMay 18, 2018Download

 

and if you need a W10 OS for re-installation...

 


ISO images of various Microsoft OS's are available.

They can be be downloaded (sometimes you need a licence key other than the HP OEM key)
and 'burnt'/expanded to a DVD/USB. They WONT contain appropriate HP software, like drivers etc.
But may enable a repair to be started.
https://www.microsoft.com/en-us/software-download/windows7
https://www.microsoft.com/en-us/software-download/windows8
https://www.microsoft.com/en-us/software-download/windows10

For when it’s a NON MS OS (iOS/Linux/Android) to create install media.
www.microsoft.com/en-us/software-download/windows10ISO
and a HOW2 is here...
http://www.thewindowsclub.com/install-windows-10-from-usb

HP Recommended

i have a pen drive with windows 10 on it and it wont boot into the usb is there maybe another issue???? plz help i think it the hard drive that is stuck on a infinite loop to not show error messages but i could be wrong 

HP Recommended
so i plug the harddrive into another computer it seem to be working im not under standing the why it not booting in to the os
HP Recommended
and y i get a continuous black screen
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